Operator of the internet portal
Name of the company: LaLa Agency – Slovak Music Export
Address: Milana Marečka 8, 84107 Bratislava, Slovakia
ID number: 50115189
Responsible person acontact
Michal Berezňák – michal@musicexport.sk
1) Adoption and execution of the order, purchase agreement
Buyer’s order is regarded as draft contract of sale and the purchase agreement is concluded by the delivery of the binding consent of the buyer and the seller with this proposal (binding confirmation of the order by the seller). From that moment mutual rights and obligations are established between the buyer and the seller.
By accepting the purchase contract the buyer confirms that he is aware of these business conditions, including the conditions for complaints and that he agrees with them. The buyer is adequately noticed about the business conditions and the complaint procedure by completing the order and he has the opportunity to become acquainted with them.
Seller reserves the right to cancel the order or its part before concluding the contract in the following cases: the goods are no longer produced or delivered or the price of the supplied goods is significantly. In the event that this happens, the seller will immediately contact the buyer to agree on how to proceed. If the buyer has paid part or full amount of the purchase price, this amount will be transferred back to his account and the contract of sale does not happen.
All orders received by this internet portal are binding. Orders can be canceled prior to expedition. If the order is not canceled in time before expedition and will be dispatched the client may be to pay for the costs of dispatching the goods. You will be automatically informed about the reception of the order vian an e-mail. The estimated delivery time of goods is stated in details of each product and in the order confirmation. If the goods are not in stock or stock of the supplier, we will notify you immediately about the next delivery date.
2) Cancelation the order and the right of withdrawal from the contract
Cancellation of orders by the buyer:
The buyer has the right to cancel the order without giving any reason at any time prior to its binding confirmation and after a binding confirmation of the order only if the seller fails to meet the agreed terms of delivery. In case of cancellation of confirmed orders the buyer is liable for damage incurred by the seller. The seller has the right to compensation of damage, especially in case of purchase of goods “on demand”, which was necessary to obtain the customer’s request or if the context of ensuring the goods has already demonstrable costs. Cancellation fee can amount to 80% of the total price of the goods.
The buyer is entitled, without giving any reason, to cancel the contract within 14 working days of receipt of goods. In the case that the buyer wants to exercises this right, he must return the goods in absolutely impeccable condition, visibly undamaged and without any signs of improper handling, in the original completely intact packaging, and all supplies such as manual, warranty card and all accessories.
The buyer must also send the goods within 14 working days of receiving the shipment. The shipment must include a copy of the invoice, proof of payment and receipt of goods. Refund applies only to the value of the goods, the cost of returning the goods (eg. Sending goods and packing) is borne by the buyer. The buyer has to exercise the right to cancel the contract in writing to the address of the vendor in the header or via e-mail at michal@musicexport.sk.
Cancellation of the order by the seller:
Seller reserves the right to cancel the order or its part in following cases:
- it was not possible to bindingly confirm the order (incorrectly listed phone number or e-mail, etc.)
- goods are no longer produced or delivered or the price is significantly altered by the supplier of goods. In the event that this happens, the seller will immediately contact the buyer to agree on how to proceed. If the buyer has paid part or full amount of the purchase price, this amount will be transferred back to his account or address within 15 calendar days.
The right of withdrawal from the contract is not possible for the buyer in following cases:
- the contract is for provision of services and their performance was with the consent of the buyer commenced before the expiry of 14 days from receipt of performance,
- the contract is for the supply of goods or services whose price depends on fluctuations of financial markets beyond the will of the seller.
- the contract is for the supply of goods adjusted as required by the buyer or for his person and goods subject to rapid deterioration, wear and tear or obsolescence,
- the contract is for delivery of audio and video recordings and computer programs, if the buyer violates their original packaging,
- the contract is for the supply of newspapers, periodicals and magazines.
3) Methods of payment and terms of delivery
All prices of goods in the order and the e-shop are given in EURO excluding VAT (the seller is not subject to VAT), without shipping charges. Transport costs will be automatically calculate when sending your order. In some cases, the buyer has the opportunity to determine the price of goods separately, in accordance with the published conditions. By sending the orders to our system, the buyer confirms that he agrees with the price for the service. We reserve the right to change our prices, but we undertake to apply the prices indicated on the site at the time of purchase.
The price, according to the order, is to be administered via PayPal payment gateway.
Seller agrees to deliver the goods to the buyer by product availability and operational capabilities of the seller as soon as possible, usually within 14 working days after the order is paid for, in exceptional cases, after consultation with the buyer the delivery time may be longer.
If the subject of the purchase is electronic content, we will deliver access to download these files to your e-mail address after the payment.
4) Claims and Complaints procedure
If the goods you received is damaged or defective, follow the claims procedure. Returns due to termination of the contract is described in Section 2 hereof. The products subject to the right of the claim must be submitted for consideration immediately after detecting defects, must be clean and with proper documents and description of the defect.
Complaint procedure:
After receipt of the goods, examine the goods. If on receipt of goods errors are found, please let us know by e-mail not later than 3 days from receipt of goods. Claimed products must be send to our address along with a copy of the slip from the delivery company.
The claim procedure begins on the day the claimed goods are received by the seller and ending on the date the finalized complaint is sent to the buyer. The eligibility of the claim is decided upon within 3 working days after the receipt of the goods claimed. The buyer will be notified via e-mail. Legitimate claims can be exchanged for another product of your choice, or refunded. Postage and other fees are not refunded. Justified complaint, including corrective action, will be processed at our expense without delay, within 30 calendar days from the starting date of the complaint procedure. In the case of unjustified complaints goods will be sent back to the buyer with the appropriate opinion.
5) Privacy
We declare that the data are used only for identification purposes when buying at www.musicexport.sk, and will not be disclosed to third parties or otherwise misused. By confirming the registration / purchase you agree to receive occasional email communications from the LaLa Agency – Slovak Music Export.
E-mails will be sent up to twice a month and size of individual e-mail messages should not exceed 5 MB Subscription e-mail can be revoked at any time by signing out of newsletters at following e-mail address: lala@musicexport.sk, or at the address of the registered office.
Orders can be made without registration.
The information you provide are essential for processing and delivery of the order, invoicing and warranty. If this information is not provided by the user, we are forced to cancel the order. When you register on our site, you agree to provide us with accurate information. Indication of false information is contrary to the general conditions of sale and use of our site. We respect your privacy but so that we can offer a valuable service, we need to know some of your personal data. These data are protected against misuse and we guarantee that they will never be given to a third subject.
By using this internet shop you agree to the collection and use of information about you and your purchases under the above specified conditions.
6) Intellectual property
Entire content of the site musicexport.sk (illustrations, texts, names, symbols, photos, videos) are property of the LaLa Agency – Slovak Music Export and its partners. Any partial or total reproduction of this content in any manner, on any basis requires issued and expressed consent. All information offered by us, records, files and programs are protected by international law relating to intellectual property and copyright. LaLa Agency – Slovak Music Export does not give the right to copy, display or distribute any content that you do not have intellectual property rights to. Any unauthorized use, which violates the rights of the content belonging to another person, is considered a crime of counterfeiting.
LaLa Agency – Slovak Music Export
Terms and conditions are valid from 11/09/2016 until further notice.
Information for buyers: in case of changes in business conditions, conditions that were in force on the date of purchase are valid.